Offer of the Month - use the discount code OCT9DIS for a FREE wood effect wine bottle stopper on all orders over £30. Add your chosen wine bottle stopper to the cart and use discount code to apply discount. Offers updated every month and will be posted in the offer of the week section of the website.

Terms and Conditions

Returns
Please note we can not accept returns or offer refunds of personalised items, we will only replace damaged items.

We will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to the couriers. When you return a Product to us we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Due to the personalised nature of the products, once a proof has been emailed orders cannot be cancelled or refunded due to the time spent creating the design. We are happy to amend this to ensure you are 100% happy with the design. In the case of cancelling a printed product after the proof has been sent, you will be refunded the difference between the printed option and the cost of the digital file.

For all non personalised items, please contact us and return the item within 14 days and we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

Privacy Policy
Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet.
We do retain the right to use photos of your items as examples on our website. If you would not like you artwork displayed please contact us and we will remove it.
Please note that we do not store credit card details, nor do we share customer details with any third parties. We take the privacy of all our users and customers very seriously. When you input information, or request services from us, we have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access to comply with the UK Data Protection Act of 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you. This privacy statement sets out how we will treat your personal information and forms part of the Terms and Conditions of this site.
The information that we hold about you may be used by us to contact you (either in writing, by post, by fax or by e-mail) about changes to our website, our products and services. If you do not wish us to use your information in this way please e-mail us at jayne@artyalphabet.co.uk. We may collect information about your tastes and preferences both when you tell us what these are and by analysis of website traffic, including by using cookies. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies you will be unable to order through the site.
We may use information collected about you to help us (a) develop the design and layout of our website to ensure that it is as useful and enjoyable as possible and (b) to inform you of goods, services and special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by e-mail, fax, telephone or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. If you are under 18 years old, you must give us the email address of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consents from them.
To comply with applicable laws and lawful government requests, we reserve the right to access and disclose individually identifiable information to operate our systems properly or to protect our users or ourselves. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the Terms and Conditions. We reserve the right to pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offense, once we are reasonably satisfied as to the circumstances surrounding the request.
Collection and Use of Personal Information
You can view the Arty Alphabet website without revealing any personal information. However, we need certain personal information if you wish to purchase our products, receive our newsletter, or use certain services. Where required, this information may include your personal contact information. Arty Alphabet will use this information to reply to your enquiries, to provide you with requested products and services and to contact you regarding new products and services. By voluntarily providing Arty Alphabet with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.
Collection and Use of Non-Personal Information
The Arty Alphabet website automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. We may use this information to customise the content you see and to fulfill your requests for certain products and services. However we do not connect this non-personal data to any personal information collected from you.
Information Sharing and Disclosure
Arty Alphabet will disclose your personal information to third parties who work on our behalf to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We may otherwise disclose your personal information when: - We have your express consent to share the information for a specified purpose; - We need to respond to subpoenas, court orders or such other legal process; - We need to protect the personal safety of the users of our websites or defend the rights or property of Arty Alphabet; - We find that your actions on our websites violate our Terms of Use document or any of our usage guidelines for specific products or services.
Consent
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Arty Alphabet. If you have provided personal information to Arty Alphabet and no longer consent to its use or disclosure as outlined herein, please notify us.
Security
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your information is protected for your privacy and security. Certain areas of our website, as identified on the site, use industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures.
Further, Arty Alphabet retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.
Changes to this Privacy Policy
Arty Alphabet may at any time, without notice to you and at its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of our website after any such amendments signifies your acceptance thereof.
Warranty
Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our company or its agents be liable for any damages including, but not limited to, direct, indirect, special, punitive, incidental or consequential, or other losses arising out of the purchase of our products.
Law and Jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.
Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Terms & Conditions
This page (together with the documents referred to on it) tells you the terms & conditions on which we supply any of the products (Products) listed on our website www.artyalphabet.co.uk (our site) to you.
Please read the terms and conditions carefully before ordering any Products from our site. You (The Customer) should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Price and Payment
The price of any product will be quoted on our site, except in cases of obvious error.

These prices include VAT and delivery costs (to mainland UK locations.) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Custom Prints
For all custom prints we send you a proof of the design with your personal words incorporated along with your colour scheme. Once you're 100% happy and have approved your proof we will print your order for you. We will keep you informed at all stages as to when your print(s) will be dispatched. It is a bespoke service for you throughout the whole process.

Once you've approved the proof we aim to ship this out to you within 2 working days.

If you're in a hurry because it's a gift or you just can't wait for it, please let us know and we can see whether we can upgrade you to the next working day delivery for UK customers or a courier service for our overseas clients. We will always do our very best to accommodate your requests. However an extra charge will apply for this service.

Design Proof Change Requests
You are able to have the following changes to your design at no additional charge:
• Colour change(s) to background or word colours.
• Word changes: We understand that after you have placed your order you might realise that you have missed out some wording or have changed your mind about some of the wording. We are happy to add up extra words at no additional charge prior to the proof being approved. After the proof has been approved your design will be printed, if your design has already been printed you will incur a charge for a re-print if additional words are required.

The following changes would incur a £12.49 charge as these would constitute a full re-design:
• Font type change: much time is spent carefully arranging your words to create a well proportioned design. Changes to the font type affects word spacing and therefore a new design layout is required.
• Asking to see your wording in a different design shape, this would be classes as a new design.

Colour Matching
Please note we will try our best to ensure the closest match possible, however images and designs may vary slightly from the ones viewed on your computer due to your screen settings.

Arty Alphabet can provide printed samples of colour charts, you pay the postage for the sample charts but this charge can be redeemed off your next order. This way you are able to match the colours to your theme.

Gift Vouchers
Gift certificates cannot be used or redeemed anywhere except online via the Arty Alphabet website.

Gift certificates cannot be used or redeemed without the authorised claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. No cash alternative is available.

Only one certificate code can be used per transaction. If you have more than one code you may place separate orders. Any purchase exceeding the value of a gift certificate code requires the use of a valid credit card to complete the transaction.

Arty Alphabet gift certificate will expire after 12 months from the date of its purchase. At the end of that period any unused balance on the card will be forfeited.

Delivery
Delivery of framed prints will be provided by either the Royal Mail or a trusted courier service depending on their size. Orders delivered via courier will require for someone to be present to sign and collect the package. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Arty Alphabet cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery. In order for damaged items to be replaced / refunded a photo of the damaged goods is required.

Risk and Title
The Products will be at your risk from the time of delivery.

Returns
Please note we can not accept returns or offer refunds of personalised items, we will only replace damaged items.

We will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to the couriers. When you return a Product to us we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Due to the personalised nature of the products, once a proof has been emailed orders cannot be cancelled or refunded due to the time spent creating the design. We are happy to amend this to ensure you are 100% happy with the design. In the case of cancelling a printed product after the proof has been sent, you will be refunded the difference between the printed option and the cost of the digital file.

For all non personalised items, please contact us and return the item within 14 days and we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

Copyright
All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Arty Alphabet. You may not modify or replicate any item in any way without permission.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.

Data Protections & Privacy
We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). In order to process an order we have to collect your name, address, e-mail address, telephone number (s). If you would prefer not to receive information from the Arty Alphabet promotions please email jayne@artyalphabet.co.uk.

Please note that we do not store credit card details, nor do we share customer details with any third parties.

Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non happening omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs, or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks
- The acts, decrees, legislation, regulations or restrictions of any government.
- Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to being the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Entire Agreement
These terms & conditions and any document referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
OR
We intend to rely upon these terms & conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Severability
If any of these Terms & Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Our right to vary these terms & conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction
Contacts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions do not affect your statutory rights.

Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

Cookie policy
When we provide services, we want to make them as easy and useful for you as possible. Where services are delivered on the internet, this will sometimes involves placing small amounts of information on your device (computer or mobile phone). These include small text files known as cookies. They cannot be used to identify you personally, cannot carry viruses, or install malware.
We use cookies to help us improve users experience on this website and also for the site to determine what device you are viewing the site on in order for the correct most appropriate version to be shown.